TGW Logistics Group is a general leader in highly automated intralogistics solutions, helping some of the world's most renowned retailers and brands optimize their distribution and fulfilment operations. Our innovative technologies support industries such as e-commerce, fashion, general merchandise, and grocery, enabling customers to deliver exceptional service to millions of consumers every day.We are currently looking for a Customer Support IT Technician to join our team in Spain.As a Customer Support IT Technician, you will play a key role in ensuring the smooth operation of our customers' warehouse automation systems. You will provide technical support both remotely and on-site, helping customers resolve incidents, maintain system performance, and maximize operational availability.What you'll be handling:Operatively ensure the reception, processing, and documentation of issues reports in the first and second level support environmentTake the responsibility for customer issues and manage them through to resolutionInvestigate, diagnose, locate, and find solutions to resolve the issuesAvailability to work 24/7 in rotating morning/evening/night shiftsFollow the standard procedures for the correct escalation to other teamsGeneration of system documentationMaintaining documentation up to dateMaking modifications to existing installationsWilling to travel to customers as required (up to 30% of time)What you'll need:Education and soft-skills requirements:Languages: Spanish (high),



English (medium)Good communication skillsCommitment to continuous learning about new TGW products and solutionsAbility to understand customer needsSelf-sufficient, proactive, and persistentCommercial awarenessStrong IT background: 3 years bachelor’s degree in IT science or equivalentDriving licenseTechnical competences:Solid knowledge and demonstrable experience in SQLRelational database: ORACLEOperating systems: Microsoft Windows / Windows ServerTools: SQL Developer, Microsoft Office (Excel, Word, Teams…)Preferred SkillsCustomer or end-user support experienceExperience in development of software for logistics or production/process automationTask management tools: Jira and devOps (TFS) from MicrosoftProgramming languages: C# and/or JavaSOLID, OOP, Agile methodology (SCRUM)Technologies: Entity Framework, WPF, WCF, Workflows, Unity, MultithreadingWhat you'll receive:A positive and collaborative work environment where people genuinely enjoy working together.Stability and growth opportunities within a leading international company.Work-life balance with flexible working hours and hybrid working options.Trust and autonomy to take ownership and make a real impact.Continuous development through a personalized training plan and access to a wide range of trainings.The opportunity to work with innovative technologies on international projects.A competitive compensation package and attractive benefits, including private health insurance, gym membership, and more.TGW is an employer that promotes equal opportunities. We invite everybody interested in this job to apply.#J-18808-Ljbffr

📌 Technician Customer Support It (M/F/D) (Madrid)
🏢 TGW Ibérica
📍 Madrid