CareDx is a leading precision medicine diagnostics company advancing care in transplant, specialty oncology, and cell therapy. Through our innovative portfolio of molecular diagnostics, digital health solutions, AI-powered data and analytics, and patient support services, we partner with healthcare providers, patients, and biopharma organizations to help inform clinical decision-making and improve patient outcomes.
At CareDx, every employee has the opportunity to contribute to innovations that help transform patient care and improve lives.
The Support Systems Engineer plays a key role in implementing, configuring, and supporting multiple CareDx software platforms and HL7 interfaces. This role ensures system reliability, performance, and seamless customer experience within defined budgets and timelines.
Responsibilities:
Technical Support & Implementation

Deploy, configure, and support CareDx software, including transplant, medication, and patient management platforms.
Troubleshoot and resolve issues related to operating systems, databases (SQL, Oracle), and application interfaces.




Support and maintain HL7 interfaces, including custom filtering and performance monitoring.
Assist with remote connectivity setup and VPN configurations for customer sites.
Ensure compliance with SLAs while managing ticket queues and project timelines.

Customer Engagement & Documentation

Advise customers on software and hardware requirements before deployment.
Provide ongoing support with a strong focus on customer service and follow-up.
Document processes, configurations, and troubleshooting steps for internal and external use.

Collaboration & Continuous Improvement

Work independently to execute implementation plans and resolve technical issues.
Coordinate with cross-functional teams to optimize system performance.
Stay up to date with emerging technologies to improve deployment and support processes.

Qualifications & Experience:
Required:

Education: Bachelor’s degree in MIS, Compu

📌 Remote Support Systems Engineer (España)
🏢 Caredx
📍 España