OverviewThe General Manager is responsible for maximizing sales, providing an exceptional shopping experience for the customer, and managing the store's visual and operational standards, including the store's shrink%, wage cost and Clienteling. The General Manager is responsible for staffing, training and developing high performance teams.ResponsibilitiesSALES LEADERSHIPCreates an outstanding sales and Customer Service environmentStrives for sales excellence and resultsSets and evaluates weekly, monthly and seasonal goals for staffWorks with customers and models excellent customer service and Clienteling skillsMaximizes sales through strong floor supervision skillsAssesses store morale, monitors and praises positive associate performance,



and resolves and documents performance issues promptlyDevelops Sales Associates to be experts in the selling steps and client building through utilizing the Sales Training Programs and the Client BooksSTAFFING AND ASSOCIATE DEVELOPMENTNetworks in industry to recruit and hire high quality management and sales-oriented associatesFills all levels of open positions within the store in an urgent and timely mannerEnsures adequate staff is available to meet business needs - schedules accordinglyFollows company criteria properly hiring, reviewing, coaching and promoting Sales Associates and Assistant ManagersAdministers company personnel programs including appropriate performance reviews, compensation and employment recordsEnsure personnel are trained on product knowledge, selling skills and customer service to support the brand experienceDocuments employee performance in a timely mannerCreates enthusiasm and excitement within store to motivate high performance teamsOPERATIONAL EXCELLENCEProtects store payroll by managing wage costs, salaries, and allowable hoursControls company's assets, e. key control, loss prevention measures, inventory paperwork and company standards of conductStrives for 100% accuracy and compliance in cash, inventory

📌 General Manager, Puerto Banus (Marbella)
🏢 Veronica Beard
📍 Marbella