About UsAt Loyal Guru, we help enterprise retailers, grocers, and financial institutions unlock the power of customer loyalty. Our SaaS platform empowers brands to increase repeat purchase revenue, reduce churn, and deliver personalized experiences that drive long-term growth. We are in a strong scale-up phase, rapidly expanding across Europe and Latin America, and we are looking for talented individuals to help us continue this journey.About the RoleWe are looking for a Customer Success Director – Strategy & Performance to lead our customer strategy with the goal of maximizing satisfaction, retention, and profitability. This is a key leadership role responsible for driving strategic and operational excellence across the Customer Success function. You will oversee Client Directors and their teams, and work closely with the COO and cross-functional teams to align goals and execute customer-centric strategies.This senior-level position requires a strong business mindset, data-driven decision-making, and a deep commitment to customer excellence.



You’ll be a strategic driver of transformation, with a focus on continuous improvement and measurable results.Your ResponsibilitiesDesign and implement strategies to drive customer retention, satisfaction, and long-term growth.Lead and mentor Client Directors and their teams, fostering a culture of customer excellence.Define, track, and continuously improve key KPIs, including:NPS (Net Promoter Score)NRR (Net Revenue Retention)Customer marginsIdentify and act on opportunities to optimize operational efficiency across the Customer Success organization.Serve as a strategic reference point for innovation and best practices in customer management.Collaborate closely with the COO and other department leaders (Product, Sales, Operations) to ensure strategic and operational alignment with overall company goals.What we’re looking for in you8+ years of experience in Customer Success, Strategic Consulting, or Account Management, with at

📌 Client Director (Barcelona)
🏢 EmpresaConfidencial
📍 Barcelona