Fashion Support Consultant (German - speaking) – On-site IN02Job Description: Experience the power of a game - changing career. Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands—the ones you use every day—improve their businesses with technology and integrated solutions, in over 70 countries. If you’re looking to grow and be inspired, as a Fashion Support Consultant in Barcelona (on-site), you will be part of our team of game‑changers who are powering the brands of the future in tech, finance, travel, fashion, healthcare, and more.Career Growth and Personal DevelopmentWe’ll give you all the training, cutting‑edge technologies, and the continuing support you’ll need to succeed. At Concentrix, there’s a real career and personal growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.What you will do in this role- Take incoming customer calls (via telephone, email, voicemail, chats, or other automated alerts) and solve users’ demands.- Log call details onto call management systems and provide response and resolution within SLA.- Maintain service and product knowledge and expertise associated with applications specific to individual customers.- Escalate potential service issues initially with Mentor.- To follow all the processes and procedures of the project.- Understand and comply with administrative duties.Your qualifications- Are proficient or bilingual in German with an advanced level of English.- Have customer care skills – ability to listen to and understand the customers’ need.- Can take ownership of, and progress calls to resolution or to escalat call to resolution.- Have excellent communication skills and adaptability.- Working knowledge of IT Platform, equipment, and applications:



Windows/MS Office/ internet configuration is a plus.Benefits & Compensation- Full-time 39 hours/week, permanent contract: rotative Monday to Friday 9:00 to 18:00- Salary 19,623 euros gross/year + up to 1,500 euros gross/year in bonus- Central location in Barcelona- Full paid training on the company and the project you'll be working on- Career development programs, specialized courses, and language classesLocation, Language, and Time TypeR1770286 Location: ESP Barcelona - C/ de la Selva de Mar, 129 Language Requirements: English, German (Required) Time Type: Full timeCompany OverviewWe’re a integral technology and services leader that powers the brands of the future. We help well-known brands—the ones you use every day—improve their businesses with technology and integrated solutions, in over 70 countries. Whether it’s designing game‑changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue, we’ve got them covered. We design, build, and run fully integrated, end‑to‑end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who design brand‑defining experiences. The technologists & engineers who build smarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations, we commit to transform the way companies connect, interact, and grow across the world and into the future.Equal OpportunityConcentrix is an equal opportunity employer. We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.EEO Employer StatementConcentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.#J-18808-Ljbffr

📌 Fashion Support Consultant (German - Speaking) - On-Site In02 (Barcelona)
🏢 Concentrix Spain Business Process Outsourcing S.L.U.
📍 Barcelona