This position is fully remote anywhere in the United States.Ready to get off the IT machine and come be part of a team where you are more than a cog in the wheel? My IT Crew is the place where everyone gets a voice and new ideas are welcomed. Sound like this could be your new home? Keep reading….My IT Crew has been a leader in the Managed Service provider space since 2016. We strive for excellence and achieve it.Our clients love us and our satisfaction surveys show it at a consistent 97%We are the team who always “has the cool stuff”, we adopt new tools to make us more efficient and allow us to help our clients with best-in-class supportNo more asking everyone for help, it's right at your fingertips. Having documentation that's actually useful? That's usWe Listen. Our culture of collaborative meetings and weekly team-led training will help YOU drive yourself and the company forward.We are expanding our operations and seeking to grow our team.



We have an opening for a Senior Systems Engineer to join our Service Delivery Team.Senior Systems Engineer Duties and ResponsibilitiesBe Fanatically awesome all the timeBe an active advocate for customer satisfactionProvide technical excellence t for systems, software, and hardwareDocument/Update internal Kb’s, SOP’s, Wiki’sAsk educated questions and listen to customers to determine the root cause of issuesWork through the problem-solving process with customers, empowering them to do the same in the futureParticipate in training incoming staffReport significant and recurring issuesParticipate in the After Hours Escalation on-call rotationSenior Systems Engineer Requirements and QualificationsProven experience as a senior technical engineer, preferably in an MSP EnvironmentAbility to diagnose and resolve advanced issuesExcellent communication skillsKeen attention to detail, the memory of patterns, and interest in problem-solvingConsistently demonstrate the MyITcrew Core Values and meet standard metricsCurrent Microsoft, Azure or

📌 Remote Senior Systems Engineer (España)
🏢 My IT Crew
📍 España