Support Professional with English and Italian or Spanish Barcelona, Spain Job Description At Milestone Systems we put people first in everything we do – from the way we treat each other and our communities, through the way we develop and sell our products. Impact & Purpose Be the key in unlocking business opportunities in the convergent world of Open Platform IP Video Management Systems Join Milestone, the integral market leader Location: We are looking for a Support Professional with English and Italian or Spanish, based in Barcelona (hybrid – late shift 10:00 to 19:00). Role Summary Technical Support is typically the first point of contact for Milestone Partners and therefore plays a key role in helping our company achieve its mission by providing excellent Customer / Partner knowledge and satisfaction. The Support Team must demonstrate an in-depth understanding of the Milestone product portfolio and excellent customer-facing skillset. What You Will Do: * Deliver reliable and high-quality technical support across the Milestone product portfolio to Milestone Business Partners.



* Act as a trusted technical advisor by empowering the Milestone community and continuously expanding their expertise in implementing, operating, and maintaining Milestone solutions. * Serve as the primary point of contact for technical inquiries and incidents via phone, chat, and web-based support channels. * Analyze and troubleshoot Frontline support cases, ensuring timely resolution or appropriate escalation to the Backline team when required. * Collaborate closely with internal teams to ensure effective case handling and knowledge sharing across support levels. * Perform all support activities in accordance with defined Key Performance Indicators (KPIs) and Service Level Agreements (SLAs). What You Bring to the Team: * Informatic Support technical background, DevOps, Degree in Computer Science, Computer Engineering, or FP on Informatic or Telecommunications. * At least 4 years of work exper

📌 Support Professional with English and Italian or Spanish (Cataluña)
🏢 BriefCam
📍 Cataluña