Experteer Overview In this role you will drive performance analytics for our international contact centres, shaping long-term planning and operational excellence. You will lead data collection, reporting, and in-depth analysis to enable informed decisions across multiple business units. You’ll generate timely insights, support forecasting and workforce planning, and collaborate with cross-functional teams to improve reporting processes and analytical models. This position offers a general scope within a modern, multicultural environment and a chance to influence efficiency and strategic outcomes.

Compensaciones / Beneficios • Prepare and deliver timely, accurate daily, weekly, and monthly reports with actionable insights for stakeholders • Analyze incentive targets, call volume trends,



and performance metrics to inform operations and strategy • Consolidate and mine data from multiple contact centre sources to provide a comprehensive performance view • Collaborate with international contact centre analysts to ensure consistency and quality of analytics output • Support workforce planning through forecasting and analysis to optimize operational efficiency • Continuously identify opportunities to improve reporting processes and analytical models

Responsabilidades • +2 years of relevant experience as a Business Analyst with reporting, forecasting, and operational analysis • Fluent English (spoken and written) • Strong analytical mindset with high attention to detail and accuracy • Proficient in Excel with ability to manipulate and analyze large data sets • Experience with Tableau • Excellent interpersonal skills to collaborate with stakeholders at all levels • Ability to work independently, proactively, and creatively with sound judgment • Comfortable challenging assumptions and offering innovative solutions

Requisitos principales • 40k base salary • 10% STIP • private health insurance • life insurance • wellness programs • VIP district and rental car discounts

📌 Financial Planning Analyst (Barcelona)
🏢 Avis Budget Group
📍 Barcelona