Experteer Overview In this RevOps Specialist role, you will own and optimize customer-support processes while contributing to Sales, Marketing and Finance as needed. You’ll work within a cross-functional RevOps team to scale support with Intercom and Fin AI, improve customer experience, and monitor key metrics. The position offers exposure to a growing customer lifecycle operation and opportunities to drive data-driven improvements. You will join a collaborative, autonomous team focused on operational excellence and business impact.

Compensaciones / Ventajas • Own RevOps processes and tooling for Customer Support using Intercom and Fin AI • Configure and optimize Intercom inboxes and workflows, and Fin AI resolution rules • Collaborate with CS to map and improve support workflows • Define and track CS KPIs (response time, CSAT, ticket volume, resolution rate) and build dashboards • Boost Fin AI resolution rate while maintaining CSAT • Identify friction points in the customer journey and coordinate with Sales/Marketing/Finance to fix them • Support broader RevOps tasks across Sales,



Marketing and Finance including reporting and CRM data hygiene • Contribute to cross-functional RevOps projects beyond Customer Support • Ensure data consistency across RevOps tools • Assist in maintaining a scalable, reliable support operation with AI integrations

Responsabilidades • 2-4 years of RevOps, Support Ops, CS analytics, or similar roles • Hands-on experience with Intercom; Fin AI or other AI support agents is a plus • Comfort with data, dashboards, and basic analysis • Versatile, hands-on with CS and broader RevOps tasks • Understanding of business context to proactively improve operations and push back when needed • Experience with HubSpot or Lightdash, and Canny • Experience in SaaS B2B metrics • Native Spanish and fluent English

Requisitos principales • Permanent contract • 26 paid days off • Flexible working hours • Short work-day on Fridays • Free catered lunch • Annual training budget per employee? (training)","Fully equipped kitchen with snacks and drinks","Top-notch work equipment","Office by the sea with ping pong and PlayStation","Gym membership discounts

📌 RevOps Specialist (Barcelona)
🏢 Holded
📍 Barcelona