Experteer Overview As Business Process Manager CX, you will own the Customer Experience applications with a strong CRM focus, driving digital transformation across the lifecycle.

You will bridge business needs and IT delivery, translating requirements into scalable, user-friendly solutions and shaping the CRM landscape.

You will lead IT-aligned projects, data initiatives and integrations while ensuring effective stakeholder collaboration across Sales, Marketing and external partners.

This role offers impact on CRM transformation, process improvement and data-driven reporting in an international setting.

You will work in a hands-on, collaborative environment that values ownership and cross-functional influence.

Compensaciones / Ventajas• Lifecycle management of CX applications with emphasis on CRM• Gather and analyze business requirements and translate to functional requirements and user stories• Drive continuous process and master data improvements; manage change requests• Document applications, processes and changes; monitor data consistency across systems• Provide second-level support and coordinate issue resolution• Act as IT Stream Lead for major CRM projects; support setup, data migration,



integrations and go-live• Coordinate internal stakeholders and external implementation partners• Lead adoption of new CX tools and processes; contribute to modern reporting environments• Support ongoing evolution of Microsoft Dynamics 365 and CX solutions• Collaborate with Sales, Marketing and other stakeholders; train users on new processes

Responsabilidades• Experience in Business Analysis, CRM, business applications, IT project management or process management• Solid CRM experience, ideally Microsoft Dynamics 365• Experience gathering requirements and translating to functional solutions• Experience with user stories, process optimization and change requests• Experience working with external vendors and cross-functional stakeholders• CRM implementation, data migration and/or system integrations valued• Understanding of Sales, Marketing or Customer Experience processes advantageous• Experience with Agile methodologies; Scrum or Product Ownership a plus• Experience with reporting/data platforms such as Power BI or Microsoft Fabric advantageous

Requisitos principales•

📌 Business Process Manager CX (Barcelona)
🏢 Approach People Recruitment
📍 Barcelona