Experteer Overview In this Rev

Ops Specialist role, you will own and optimize customer-support processes while contributing to Sales, Marketing and Finance as needed.

You’ll work within a cross-functional Rev

Ops team to scale support with Intercom and Fin AI, improve customer experience, and monitor key metrics.

The position offers exposure to a growing customer lifecycle operation and opportunities to drive data-driven improvements.

You will join a collaborative, autonomous team focused on operational excellence and business impact.

Compensaciones / Ventajas• Own Rev

Ops processes and tooling for Customer Support using Intercom and Fin AI• Configure and optimize Intercom inboxes and workflows, and Fin AI resolution rules• Collaborate with CS to map and improve support workflows• Define and track CS KPIs (response time, CSAT, ticket volume, resolution rate) and build dashboards• Boost Fin AI resolution rate while maintaining CSAT• Identify friction points in the customer journey and coordinate with Sales/Marketing/Finance to fix them• Support broader Rev

Ops tasks across Sales,



Marketing and Finance including reporting and CRM data hygiene• Contribute to cross-functional Rev

Ops projects beyond Customer Support• Ensure data consistency across Rev

Ops tools• Assist in maintaining a scalable, reliable support operation with AI integrations

Responsabilidades• 2-4 years of Rev

Ops, Support Ops, CS analytics, or similar roles• Hands-on experience with Intercom; Fin AI or other AI support agents is a plus• Comfort with data, dashboards, and basic analysis• Versatile, hands-on with CS and broader Rev

Ops tasks• Understanding of business context to proactively improve operations and push back when needed• Experience with Hub

Spot or Lightdash, and Canny• Experience in SaaS B2B metrics• Native Spanish and fluent English

Requisitos principales• Permanent contract• 26 paid days off• Flexible working hours• Short work-day on Fridays• Free catered lunch• Annual training budget per employee? (training)","Fully equipped kitchen with snacks and drinks","Top-notch work equipment","Office by the sea with ping pong and Play

Station","Gym membership discounts

📌 RevOps Specialist (Barcelona)
🏢 Holded
📍 Barcelona