YOUR MISSION:As an Ambassador of the Maison, you will assists the Boutique Director to develop and optimize the boutique performance and profitability by managing the boutique team, ensuring excellence in the boutique and client service.HOW WILL YOU MAKE AN IMPACT?Team Management & People DevelopmentUnder the supervision of the Boutique Manager, designs the optimum organization, recruits the right profiles and ensures proactively talent pipe-line in his/her boutique. Drives performance and compensation management, ensures people development (career committees, mid-year discussions, training & development plans), motivates and reinforces engagementIs responsible for of the integration and training of new comersEnsures the day-to-day management, training, coaching and motivation of the boutique teamEnsures the day-to-day management of the Care Service teamAssists the Boutique Manager to optimize boutique performance and profitability, notably through the breakdown of all boutique targets into monthly, daily and individual targetsAssists the Boutique Manager to monitor the boutique KPIsBoutique Performance ManagementAssists the boutique Manager to make a diagnosis based on a solid performance analysis, review of competencies and environment to define action plans to achieve Maison,



boutique and category sales targetsLeads the implementation and monitoring of the action plansBoutique Operations & AdministrationIs responsible for the back office and administration of the boutiqueEnsures the execution and delivery in time of all boutique reportsOversees the boutique expensesImplements group, Maison and boutique policies, procedures and guidelinesClient Relationship & Portfolio DevelopmentAssists the Boutique Manager to ensure a unique and highly professional client service within the boutiqueAssists the Boutique Manager to implement and monitor the ROI on CRM programs and actionsActs as an Ambassador of the Maison and supports the Boutique Manager to build direct contact with VIPsHOW WILL YOU EXPERIENCE SUCCESS WITH US?You have previous retail management experience and experience leading teams challenging client-facing environmentYou are results oriented and have the ability to take initiativeYou are agile, comfortable embodying change and leading in complex and ambiguous contexts.Excellent analytical skills and client centricity mindsetStrong leadership skills to organize, animate a team with genuine values of inclusivity and trustFluent in Spanish and English, both verbally and in writing is mandatory – proficiency in any other language is a plusWHAT MAKES OUR GROUP DIFFERENT?Our true power does not lie in our similarities but in the rich diversity of our arts, cultures, and human skills, as well as our specific ability to foster untapped potential.We value freedom, collegiality, loyalty, and solidarity.We foster empathy, curiosity, courage, humility, and integrity.We care for the world we live in.#J-18808-Ljbffr

📌 Sales Manager (Madrid)
🏢 Cartier
📍 Madrid