The Trainer The Trainer is our pedagogical and platform expert within the Professional Services (PS) team. Your mission is to empower our clients to build Collaborative Learning organizations by mastering our platform and methodology. You aren't a technical expert; you are a pedagogical and platform expert who ensures that clients don’t just "use" the software, but master it to drive long‑term engagement.
By owning our "One-to-Many" offer (Engagement Academy & Stadium webinars), you ensure that every client, from their first day of implementation, has the knowledge and confidence to make their project a success. You don't just deliver content; you develop a scalable learning ecosystem that ensures every client gets the best start possible by mastering our Collaborative Learning methodology.

You will work closely with the Customer Success Team and Product teams to ensure our training offer addresses the actual friction points and needs of our client base.

Within 1 Month, you will: Master our Platform's core user experience and the Collaborative Learning methodology

Become a platform expert (from a user & admin perspective) and get certified on our methodology
Shadow existing Stadium webinars and Academy workflows to understand the current "One-to-Many" engine
Connect with colleagues worldwide through virtual coffee chats and team-building activities

Within 3 Months, you will: Host your Stadium webinars and receive peer feedback on your ability to drive platform engagement

Identify and execute your updates on the Engagement Academy to align with the latest product releases

Define your quarterly priorities in relation to the Support & Services roadmap with your coach

Actively contribute to our internal knowledge base (Confluence) to share best practices on platform usage and client engagement




Within 6 Months, you will: Lead a project to improve the One-to-Many strategy (e.g., new webinar formats, gamification of the Academy, or localized content)
Participate in Discovery Meetings with Product Managers to share insights on how clients actually use and adopt the platform
Analyze Academy completion rates and Stadium satisfaction scores to iterate on the training Catalog
Build new processes and update Confluence with the information needed for the team's daily work

Within 12 Months, you will: Onboard and mentor new Trainers, teaching them how to turn platform features into compelling learning stories

Take full ownership of a recurring team pillar (e.g.,being the internal referral for complex solution training)
Develop advanced toolkits and training paths based on the most successful client use cases
Skills Set 3+ years of successful experience as a Trainer OR successful client-facing experience in Customer Success/Care
You are recognized for your listening and teaching skills
You express your ideas in a clear and concise manner, both in writing and orally
You are proactive and prefer working in a strong results-oriented culture

A past experience in the learning industry is a plus

You have excellent overall writing skills in a number of different styles/tones, and impeccable spelling and grammar in German, English, and French
Enthusiasm for our working environment explained here:





What We Offer Compensation: Package includes base salary and a variable component

Work From Home allowance
social security
health insurance
unemployment insurance
common contingency
salary guarantee fund
lunch vouchers
Leave requests are subject to local policies.
Versátil hours

Total work from home possible anywhere in Spain

Diversity, Equity, and Inclusion We have 6 active ERGs including Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity. Each group has at least one executive team member serving as a member of the group, bringing greater awareness to each group’s activities and providing a quick path to impact.

Corporate Social Responsibility Review our CSR Charter: 360learning.com/blog/corporate-social-responsibility-charter

Culture Culture: A framework that will help you make an impact - envision your way of working and our Convexity Culture: & find out more about the teams, product and processes
Interview Process Interview Process: Phone Screen with our Talent Acquisition Manager Discovery Meeting with our LEC Coach Case Study Meeting with our LEC Coach and a member of the team Clarification Meeting with our Head of professional Services EMEA Culture Fit Meeting with our VP Global Professional Services Offer !

Who We Are

Who We Are 360Learning enables companies to upskill from within by turning their experts into champions for employee, customer, and partner growth. With our LMS for collaborative learning, Learning & Development teams can accelerate upskilling with the help of internal experts instead of slow top-down training.

360Learning is the easiest way to onboard and upskill employees,…

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📌 Trainer EMEA (German Speaker) (Barcelona)
🏢 360Learning
📍 Barcelona