Duties and Responsibilities
Vision and Values
As Front of House Trainee, I fully comprehend the vision of Six Senses Ibiza to help people reconnect with themselves, others and the world around them, plus our values of local sensitivity and general sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness. By embracing the Six Senses vision and values, I will deliver an exceptional experience for guests and develop hosts to be the very best they can be.

Operational Ownership

In this role, I will assume responsibility for the efficient operation of all Front of House tasks to provide exceptional products and services within brand operating standards. It includes:
• Guest Welcome: Greet guests upon arrival and provide a warm welcome experience.

• VIP Recognition: Maintain and share relevant information about suite guests for the VIP recognition program.

• Guest History Management: Input and update guest information in the PMS, ensuring accurate guest history for future stays.

• Complaint Handling:



Address guest complaints and suggestions promptly, logging them for follow-up until resolution.

• Anticipating Needs: Identify service trends and gaps to enhance the overall guest experience.

• Pre-Arrival Familiarization: Review guest profiles and histories before arrival to ensure seamless engagement.

• Department Coordination: Notify relevant departments about guest arrivals and preferences.

• Transfer Assistance: Coordinate guest transfers to and from the hotel and ensure readiness of welcome amenities

• VIP Engagement: Meet with guests listed in the VIP report to assess their experience and satisfaction.

• Cross-Department Collaboration: Coordinate guest requirements across departments for optimal satisfaction.

• Identify opportunities for upselling rooms, late checkouts, and in-resort activities to drive revenue.

• Administrative Efficiency: Prepare and submit operational reports on time, ensuring

📌 Front of House Trainee (San Juan Bautista)
🏢 Six Senses Ibiza
📍 San Juan Bautista