Location Spain - Madrid Category Customer & Technical Support

The Field Service Engineer is responsible for performing planned maintenance activities, hardware and software upgrades (TSBs), providing backup first-line level one service, and assisting with installations and deinstallations.

Main Responsibilities:
- Provide first-line service to customers (service interventions which may require less than 4 hours labor time).
- Schedule and perform planned/predictive maintenance (PM/PdM) activities.
- Schedule, perform and document hardware and software updates (TSBs).
- Assist with instrument installations and deinstallations.
- Success in this role is measured by customer satisfaction score (NPS), service KPI achievement, and economic growth and profitability per district.
- Travel within the service area.

Profile:
- Bachelor’s/Engineering degree in Medical, Electrical, Mechanical, Biology, or Biomedical Technology is preferred.
- Proven track record in a similar position supported by management and customer references.
- Successful engagement with customers,



specifically laboratory staff.
- Technical expert for product line responsibility.
- Ability to identify and drive resolution of issues.
- Strong experience in the use of analytical tools and software.
- Good English skills, both written and spoken.

MEET JAZZMIN, A FIELD SERVICE ENGINEER WHO HELPS OUR CUSTOMERS EXPAND THEIR DIAGNOSTICS LABS.

Job Id 31163665 LocationSpain - Madrid Medical surveillance Not Applicable Division CRLB Core Lab Travel Yes, 25 % of the Time Additional Location Significant work activities Not Applicable

INNOVATIVE BENEFITS

We support our colleagues around the world as they care for themselves and their families with offerings tailored to their unique needs.

DIVERSITY & INCLUSION

We strive to provide environments where all employees feel welcome and able to bring their full selves to work. To do this we integrate diversity, equity, and inclusion across Abbott.

SUSTAINABILITY FO

📌 Field Service Engineer (Madrid)
🏢 Abbott Laboratories
📍 Madrid