Job Title

Customer Service Representative (Italian - speaking) - Hybrid - EW01

Job Description

Experience the power of a game-changing career. Want to be part of an innovative and growing team? We’re a integral technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

What you will do in this role
- Take incoming customer calls (via telephone, email, voicemail, pager, or other automated alerts) and solve users’ demands.
- Log call details onto call management systems and provide response and resolution within SLA.
- Maintain service and product knowledge and expertise associated with applications specific to individual customers.
- Escalate potential service issues initially with Mentor.
- Ensure contractual SLA is maintained.

Your qualifications

We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn.



Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.
- Are proficient or bilingual in Italian and advanced in English
- Working knowledge of IT Platform, equipment, and applications: Windows/MS
- Office/internet configuration
- Good disposition to work in a customer service environment
- Customer care skills – ability to listen to and understand the customers’ needs
- Ability to take ownership of, and progress calls to resolution or to elevate call to resolution

We’ll do our best to match you with the right job, whether it’s this one or another role.

What’s in it for you

We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. That’s why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for our teams, our customers, and YOU.
- Full-time 39 hours/week temporary contract: rota

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