Job Title

Digital Assist (Concierge Desk) Representative (English / French / Italian / Spanish / Turkish - speaking) MI03

Job Description

At Concentrix, we are hiring a Digital Assist (Concierge Desk) Representative to support partners within a integral Microsoft program. This is a dynamic role combining technical support, partner enablement, and marketing execution, where you will help partners remove blockers, adopt Microsoft solutions, and drive go-to-market success.

What You Will Do
- Manage and resolve partner support tickets across multiple domains
- Troubleshoot pre- and post-sales issues (deployment, licensing, imaging)
- Provide 1:1 coaching and guidance to partners
- Escalate complex cases to Microsoft internal teams
- Support Microsoft Authorized Refurbisher (MAR) partners
- Remove operational and commercial blockers
- Deliver monthly partner calls and communications
- Capture and share partner feedback for continuous improvement
- Enable partners to adopt Microsoft marketing programs
- Package ready-to-use campaign materials




- Deliver campaign updates and performance insights
- Support partner marketing capability development

What You Will Deliver
- Ticket management and resolution within SLA (FRT
- Weekly and monthly operational reporting
- Knowledge base contributions and documentation
- Partner communications and enablement sessions
- Campaign packs and GTM enablement materials
- Performance insights on adoption and engagement

What We Are Looking For
- Experience in technical support, helpdesk, or partner support roles
- Strong problem-solving and troubleshooting skills

What’s in It for You
- Work on a globally recognized Microsoft program
- Exposure to technical, sales, and marketing functions
- Career growth opportunities within Concentrix
- Collaborative and international environment
- Full time (39h/week)
- Spanish contract
- Salary package of 27,600 euros gross/year as base + up to 7,200 euros gross/year in bonus
- Excellent office location

📌 Digital Assist (Benalmádena)
🏢 Concentrix
📍 Benalmádena