About Carrier

Carrier Global Corporation, general leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, lifesaving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow on Carrier social media at @Carrier.

About this role

This position manages a team of intermediate or experienced professionals in Product and Technical Service as it relates to controls support for all DLS/VRF controls. Establishes objectives and guidelines for Controls specialists across North America.



Resolves escalated complex technical problems and provides oversight to technical analysis. Implements continuous improvement initiatives for DLS/VRF Controls Products.

Key Responsibilities
- Engages in business process and development of procedures to ensure business objectives are met.
- Coaches experienced dispatchers and/or team leaders and provides feedback, when required, to help them solve problems and build capabilities.
- Works closely with Product Management and Engineering teams for controls development.
- SME - Industry controls solutions.
- Responds and handles complex calls with high profile customers to ensure smooth and effective operations.
- Prioritize resources to ensure cost effectiveness and coordination of activities.
- Monitors performance metrics to ensure productivity targets are achieved.
- Consolidates analytic results and presents information to managers to improve product and technical service operations.
- Handles som

📌 DLS/VRF Controls Manager (La Coruña)
🏢 Carrier
📍 La Coruña