French-Speaking Customer Success Manager | London or Madrid | Hybrid

We're partnering with a fast-growing SaaS business to hire a French-speaking Customer Success Manager to manage a portfolio of strategic enterprise customers across the French-speaking market.

This is a commercially focused Customer Success role, idóneo for someone who enjoys building senior stakeholder relationships, driving renewals, identifying expansion opportunities and delivering measurable customer value.

What you'll be doing:
- Managing a portfolio of high-value enterprise accounts
- Owning customer renewals and revenue retention
- Driving upsell and expansion opportunities
- Building relationships with senior decision-makers and executive stakeholders




- Leading strategic customer conversations focused on value and outcomes
- Collaborating with technical teams to support customer adoption and success

What we're looking for:
- Business fluent French and English
- 3+ years' Customer Success experience within a SaaS environment
- Experience managing enterprise or strategic accounts
- Strong commercial acumen with a track record of renewals and growth
- Confident engaging with senior stakeholders and decision-makers
- Experience with value-based customer success methodologies is highly desirable

📌 Customer Success Manager (Madrid)
🏢 Trust In SODA
📍 Madrid