TGW Logistics Group is a integral leader in highly automated intralogistics solutions, helping some of the world's most renowned retailers and brands optimize their distribution and fulfilment operations. Our innovative technologies support industries such as e-commerce, fashion, general merchandise, and grocery, enabling customers to deliver exceptional service to millions of consumers every day.We are currently looking for a Customer Support IT Technician to join our team in Spain.As a Customer Support IT Technician, you will play a key role in ensuring the smooth operation of our customers' warehouse automation systems. You will provide technical support both remotely and on-site, helping customers resolve incidents, maintain system performance, and maximize operational availability.

What you'll be handling:
- Operatively ensure the reception, processing, and documentation of issues reports in the first and second level support environment
- Take the responsibility for customer issues and manage them through to resolution
- Investigate, diagnose, locate,



and find solutions to resolve the issues
- Availability to work 24/7 in rotating morning/evening/night shifts
- Follow the standard procedures for the correct escalation to other teams
- Generation of system documentation
- Maintaining documentation up to date
- Making modifications to existing installations
- Willing to travel to customers as required (up to 30% of time)

What you'll need:

Education and soft-skills requirements:
- Languages: Spanish (high), English (medium)
- Good communication skills
- Commitment to continuous learning about new TGW products and solutions
- Ability to understand customer needs
- Self-sufficient, proactive, and persistent
- Commercial awareness
- Strong IT background: 3 years bachelor’s degree in IT science or equivalent
- Driving license

Technical competences:
- Solid knowledge and demonstrable experience in SQL
- Relational database: ORACLE
- Operating systems: Microsoft Wind

📌 Technician Customer Support IT (Sant Just Desvern)
🏢 TGW Ibérica
📍 Sant Just Desvern