Job Title
Customer Representative ( French - speaking) On -site
Job Description
Experience the power of a game-changing career. Ready to ditch the ordinary and embrace the extraordinary? We're a general technology and services leader that powers the brands of the future. We help well-known brands - the ones you use every day - improve their businesses with technology and integrated solutions, in over 70 countries.
If you're looking to grow and be inspired, as a Customer Service Representative in Barcelona (On-site), you will be part of our team of game-changers who are powering the brands of the future in Fashion.
Career Growth and Personal Development
Career growth and personal development. This is a great opportunity to experience the power of what's next and develop "friends for life" at the same time. We'll give you all the training, cutting-edge technologies, and the continuing support you'll need to succeed.
What you will do in this role
- Take incoming customer calls (via telephone, email, voicemail, pager, or other automated alerts) and solve users' demands.




- Log call details onto call management systems and provide response and resolution within SLA.
- Maintain service and product knowledge and expertise associated with applications specific to individual customers.

Qualifications
- Are proficient or bilingual in French plus an advanced level of English.
- Have good disposition to work in a customer service environment.
- Have customer care skills - ability to listen to and understand the customers' need.
- Can take ownership of, and progress calls to resolution or to escalated call to resolution.

Plus qualifications
- Have working knowledge of IT Platform, equipment, and applications: Windows/MS Office/ internet configuration is a plus.

We’re dedicated to creating a diverse, inclusive, and authentic workplace for everyone.
What's in it for you
We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW.
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📌 Customer Representative (Barcelona)
🏢 Concentrix
📍 Barcelona