*Resume must be in English*
About respond.io
Founded in Hong Kong in early 2017, respond.io is an AI-powered business messaging platform that helps companies manage customer conversations across chat, calls and email, all in one place. We are trusted by businesses in over 127 countries and recognized by G2 and SME100, and we operate as a globally distributed team with a diverse and inclusive culture.
Our Culture
- Solve Customer Problems: Every effort must solve real customer pain points. No guesswork, just real feedback and clear value.
- The 80/20 Rule: We focus on the 20% of actions that create 80% of the value. Simple is powerful.
- 100% Alignment, 80% Accuracy: Perfect plans can wait. Clear goals come first.
- Be Direct: We give honest feedback and tackle problems head-on.
- Own It and Support Each Other: We step up, help out and drive outcomes together.
- Build Human Connections: Work is better when we trust, care and celebrate wins together.

Role Description




We're hiring our Founding Account Manager for the EU to build respond.io's Account Management function in Europe from the ground up. This is a Day 0 role: there is no existing playbook, no fixed KPIs and no template. You will work directly with the Head of Department to design how we engage, retain and grow our self-service customers and small key accounts across the EU.
You will spend roughly 70% of your time on our self-service cohort, customers who today have never spoken to a human at respond.io, and 30% on a small portfolio of high-potential key accounts. Your job is to move the self-service base from "unmanaged" to "observed and engaged", run monthly engagement experiments, and surface what drives retention and expansion in Europe. You will succeed if you are energized by ambiguity, comfortable deciding with incomplete information, and excited to be part of a small founding team.
The role
Europe is not one market. Customers buy in different languages, rely on different messaging channels, and opera

📌 Account Manager (Madrid)
🏢 respond.io
📍 Madrid