Job Title: Customer Representative (German - speaking) On -site
Job Description Experience the power of a game-changing career Ready to ditch the ordinary and embrace the extraordinary? We’re a integral technology and services leader that powers the brands of the future. We help well-known brands - the ones you use every day - improve their businesses with technology and integrated solutions, in over 70 countries. If you’re looking to grow and be inspired, as a Customer Service Representative in Barcelona (On-site), you will be part of our team of game-changers who are powering the brands of the future in Fashion. Career growth and personal development This is a great opportunity to experience the power of what’s next and develop "friends for life" at the same time. We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed.
What you will do in this role
- Take incoming customer calls (via telephone, email, voicemail, pager, or other automated alerts) and solve users’ demands




- Log call details onto call management systems and provide response and resolution within SLA
- Maintain service and product knowledge and expertise associated with applications specific to individual customers.

Your qualifications
- Are proficient or bilingual in German plus an advanced level of English
- Have good disposition to work in a customer service environment
- Have customer care skills – ability to listen to and understand the customers’ need
- Can take ownership of, and progress calls to resolution or to elevate call to resolution

We’ll do our best to match you with the right job, whether it’s this one or another role.
It will be a plus if you have:
- Have working knowledge of IT Platform, equipment, and applications: Windows/MS Office/ internet configuration is a plus

What’s in it for you
We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. That’s why we significantly invest

📌 Customer Representative (Barcelona)
🏢 Concentrix
📍 Barcelona