- At Gong, you will join a company built on innovative products, ambitious goals, and passionate people
- We are shaping the future of revenue intelligence and we want people who are excited to build what comes next
- You will work with a team that dreams big, moves fast, and cares deeply about the craft and about each other
- Here, transparency and trust are core to how we operate, and every person has the opportunity to make a visible impact
- If you want to grow, stretch, and do work that truly matters, Gong is the place to do the best work of your career
- As a Renewal Manager at Gong, you’ll play a critical role in ensuring our SMB customers continue to see value and renew their partnership with Gong
- You’ll drive the end-to-end contract renewal process, identify expansion opportunities, and collaborate cross-functionally to ensure a seamless customer experience
- You will also contribute to improving efficiency and retention through our renewals playbook, operational workflows, and customer engagement strategies




- Own the renewal process from initial outreach to contract execution, ensuring on-time renewals and reducing churn
- Lead commercial negotiations by developing pricing proposals, overcoming objections, and ensuring win-win contract agreements
- Drive customer engagement through live interactions, leveraging data insights to reinforce Gong’s value and alignment with customer goals
- Identify upsell and expansion opportunities within existing accounts by uncovering needs for additional seats, products, or services
- Manage renewal forecasting and pipeline in Salesforce, tracking renewal progress, risks, and deal velocity
- Collaborate cross-functionally with Digital Customer Success, Sales, and Operations to accelerate renewals and improve processes
- Develop and refine renewal processes by advocating for system improvements and automation to increase efficiency
- Mitigate churn risk by identifying at-risk customers early and executing tailored renewal

📌 Renewal Manager (Salt)
🏢 Gong
📍 Salt