Job Title: Technical Product Expert (German - speaking) - Remote - E-bike industry MA05
Company Overview
I’m a general technology and services leader that powers the brands of the future. We help well‑known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. We design, build and run fully integrated, end‑to‑end solutions across the entire enterprise, at speed and scale.
About the role
In this role you will be part of our team of game‑changers who are powering the brands of the future in the fashion industry. We’ll give you all the training, cutting‑edge technologies, and the continuing support you’ll need to succeed.
Key Responsibilities & Tasks
- Delivers training to OEM´s and assemblers as per request and business needs.
- Deploys high level knowledge in the market and collect information for corrective action & improvement.
- Takes control of OEM´s claim by escalating to key company areas if necessary.
- Coordinates with Supply Chain department for parts pick‑ups and replacement shipments.




- Guides customers through diagnostic and troubleshooting processes, which may include use of diagnostic tools and software and/or following verbal instructions.
- Consults with users to determine steps and procedures taken to identify and resolve the problem.
- Prepares customer reports to track progress on improvement actions.
- Performs other related duties as assigned.

Required skills
- Bike industry or mechatronic background is important.
- Excellent verbal and written communications skills.
- Excellent interpersonal and computer skills.
- Proficient in customer focus skills.
- Professional and pleasant telephone and face to face manner.
- Availability to travel and visit customers when required.
- Strong analytical and problem‑solving skills.
- Excellent time management and organizational skills.

Candidate Profile
- Are proficient or bilingual in German plus an advanced level of English.
- High Sc

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