Job Title: Sales Chat Advisor (English - speaking) - On-site - High Tech Industry - HE03
Job Description
Experience the power of a game-changing career
Passionate about finding your next big opportunity? We're a integral technology and services leader that powers the brands of the future. We help well-known brands - the ones you use every day - improve their businesses with technology and integrated solutions, in over 70 countries.
Career growth and personal development
This is a great opportunity to experience the power of what's next and develop "friends for life" at the same time. We'll give you all the training, cutting-edge technologies, and the continuing support you'll need to succeed.
What you will do in this role
- Engage with B2B customers via live chat, email, and messaging platforms to understand their needs and recommend suitable HP products.
- Demonstrate HP products and features via video call.
- Convert inbound/outbound chat conversations into qualified leads and sales, helping to increase sales and market share.
- Identify upselling and cross-selling opportunities based on customer profiles.
- Deliver excellent customer service by answering queries efficiently and confidently.
- Maintain expert knowledge of HP's offerings, market trends, and competitors.
- Manage CRM records accurately, logging all interactions and pipeline stages.
- Support marketing campaigns, scriptwriting, translations, and training material development.
- Assist with inventory reporting, merchandising, and occasional filming support, including possible after-hours tasks.
- Handle multiple conversations professionally in a fast-paced environment.
Your Qualifications
We embrace game-changers from diverse backgrounds who are curious, adaptable, and committed to delivering WOW customer experiences.
Concentrix is a great match if you:
- Are proficient or bilingual in English
- Have 1-3 years of customer service, inside sales, or chat support experience (especially in tech or electron
📌 Sales Chat Advisor (Barcelona)
🏢 CNX
📍 Barcelona