Aleph is seeking a Customer Experience Team Lead in Madrid to own the post-sale journey for a integral card issuing and embedded finance solution. You will manage onboarding to ongoing relationship growth, ensuring high satisfaction and revenue expansion across card issuing, FX, payments and working capital.
Reporting to the Senior Product Manager & Product Sales Lead, you will lead the L1 Customer Service function and work closely with Sales to drive retention and growth.
📌 Customer Success Lead – Fintech (Madrid)
🏢 Aleph
📍 Madrid