Have you ever booked a hotel online? Then you’ve probably used D-EDGE without knowing it.
Every day, we help more than 18,000 hotels worldwide to develop their online visibility and sales through leading-edge cloud-based e-commerce solutions. As a subsidiary of the Accor group, D-EDGE simplifies the life of independent hotels and hotel chains alike.
D-EDGE Is the European No1 and World No3 hotel distribution technology provider in hospitality. With a team of more than 500 experts located in over 20 countries, D-EDGE provides localised support, services, and tools. With its general network of 500+ partners, D-EDGE’s ever-expanding ecosystem is a positive place to do business and grow.
We dare to share #OPEN COMMUNICATION
- We go the extra mile #GO BEYOND
We welcome all qualified candidates regardless of race, ethnicity, religion, gender, sexual orientation, age, disability, or any other legally protected status.
You will be joining the Technical Support France team, composed of 25 people. The Customer Service department is at the heart of our value proposition.
They provide a level 1 technical assistance and incident resolution service. The Technical Service Specialists (TSS) regularly forward user comments to the Product teams.
The Technical Support team's main objective is to be our client's first point of contact when they experience technical difficulties.
Create / Take ownership of cases in Salesforce proactively.
Train, mentor and shadow Junior colleagues, using acquired experience and knowledge to guide the junior agents.
Your are native or fluent in French & English
Able to react effectively and calmly in emergencies
Experience with b2b technology companies or hotels
Efficiency in Excel, MS Word, Salesforce CRM
Support, Training, and teaching experience is a plus
Second Interview with Head of Technical Support
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📌 Technical Support Specialist (España)
🏢 D-Edge
📍 España