Centrient Pharmaceuticals is the leading manufacturer of beta-lactam antibiotics, and a provider of next generation statins and anti-fungals. We produce and sell intermediates, active pharmaceutical ingredients and finished dosage forms.

We stand proudly at the centre of modern healthcare, as a maker of essential and life-saving medicines.

With our commitment to Quality, Reliability and Sustainability at the heart of everything we do, our over 2000 employees work continuously to meet our customers' needs. We work towards a sustainable future by actively participating in the fight against antimicrobial resistance.

Founded 150 years ago as the ‘Nederlandsche Gist- en Spiritusfabriek', our company was known as Gist Brocades. Headquartered in Rotterdam (Netherlands), we have production facilities and sales offices in China, India, the Netherlands, Spain, the United States and Mexico. Centrient Pharmaceuticals is wholly owned by Bain Capital Private Equity, a leading general private investment firm.

The Position





The Commercial / Customer Service department has a vacancy in its Barcelona team for the following position.

The Customer Service Agent owns the order management process end-to-end and acts as a go-to person for customer and order related questions, both internally and externally. The Customer Service Agent will act as a SPOC for all customer related matters. He/ She will strongly liaise with related functions (Sales, Supply planning, Logistics) to drive the order management process.

The Customer Service Agent reports to the Regional Customer Service Agent Team Lead.

The main activities and responsibilities:

• Responsible for End-to-End Order Life Cycle for assigned accounts (PFI, Confirmation, Order Booking, Cleaning, Dispatch and Documentation)
• Dedicated real-time customer Support via phone calls, regular catch-up meetings, F2F meetings and emails
• Responsible for meeting all KPI's related to customer segmentation
• Co-ordination with Sales, Supply C

📌 Customer Service Agent (San Feliú de Llobregat)
🏢 Centrient Pharmaceuticals
📍 San Feliú de Llobregat