This is a group-level leadership role accountable for how Mondia runs: turning strategy into delivered outcomes, and doing so productively and cost-efficiently. Reporting to the COO, the Head of Operations owns the Group PMO, leads the delivery of the company's strategic initiatives, and drives an AI-first operational excellence agenda that measurably improves productivity, efficiency and cost performance across the group, so that Mondia can scale without a proportional increase in cost or headcount.
The role brings together four mandates:
• Business & delivery operations - own the group's operating rhythm and ensure that commitments made to clients, partners and the Executive Team are delivered on time, to quality and within budget
• Portfolio & strategic initiatives - run the Group PMO and lead the company's highest-priority cross-functional initiatives, from business case through to benefits realisation
• Operational excellence - define, measure and continuously improve productivity, efficiency and cost, using data, process redesign and automation
• AI-first operations - make AI the default starting point for how work gets done, embedding it across processes, delivery and decision-making so the business becomes more scalable, efficient and effective
The Head of Operations acts as a trusted adviser to the COO, CEO and Executive Team, providing a single, fact-based view of business and delivery performance and recommending where to invest, stop or redirect effort.
Key Responsibilities
Business & Delivery Operations
• Own the group operating rhythm - monthly business reviews, quarterly business reviews (QBRs) and the annual planning cycle - ensuring decisions and actions are tracked through to closure
• Oversee delivery performance across business units, including client and partner launches, so that commitments are met to agreed scope, time, quality and cost
• Establish delivery governance, service standards and escalation paths, and intervene early where del
📌 Head of PMO (Madrid)
🏢 Mondia
📍 Madrid