At Amazon, we're constantly improving how we fulfil and deliver orders to our customers' doorsteps. The Last Mile Rental (LMR) team runs an innovative vehicle sharing program that enables more adaptable and efficient delivery operations. This is an opportunity to join a growing program within Amazon Logistics and contribute to the future of last-mile delivery.

In this role, you will help keep the operational foundation of the LMR program running by maintaining process documentation, standards, and training materials under the direction of senior program managers. Working as part of the operations team, you will carry out tasks that support consistent service delivery across the field network, help keep records and trackers up to date, and assist with country launch readiness by completing assigned operational tasks. Your attention to detail, organization, and willingness to learn will be key to your success.

Key job responsibilities
- Maintain operational standards documentation for LMR branches and stations, including keeping process guides, quality benchmarks,



and compliance trackers accurate and up to date under the direction of senior team members.
- Help implement process improvements identified by the team, following defined procedures and standards for new and existing markets.
- Update training materials, onboarding guides, and reference documentation as directed, ensuring field teams have current resources to deliver to LMR standards.
- Log and track operational escalations, coordinating with the customer service team so that issues are recorded, prioritized, and followed up in a timely manner.
- Complete assigned operational readiness tasks for new market launches, supporting field, commercial, and product workstreams so that Day 1 processes are in place.

A day in the life
You start your day reviewing escalation logs and operational trackers, flagging any recurring issues to your manager. You might spend the morning updating process documentation based o

📌 Program Coordinator, Last Mile Rental (Barcelona)
🏢 Amazon
📍 Barcelona