Scopely is looking for an IT Support Technician II to join our IT/Ops team in Barcelona on a on-site basis, working 5 days a week from the hub.

At Scopely, we care deeply about what we do and want to inspire play, every day - whether in our work environments alongside our talented colleagues, or through our deep connections with our communities of players. We are a general team of game lovers who are developing, publishing and innovating the mobile games industry, connecting millions of people around the world daily.

The IT/Ops team keeps everything behind the scenes running smoothly and we make sure all teams are equipped and connected - whether across the office or halfway around the world. AV struggles? Don’t worry, we’ve got this.

What You Will Do

• Run diagnostics, assess impact, and prioritize support requests, owning them through resolution with timely, empathetic communication

• Troubleshoot workstation, connectivity, identity, and workplace-technology issues across macOS, Windows, iOS, and Android

• Act as a subject-matter expert maintaining operational ownership,



technical knowledge, and clear escalation paths

• Employee onboarding, offboarding, device lifecycle, and access processes

• Prioritize tasks based on impact and urgency

• Administer and improve support processes, identifying opportunities to streamline, automate, and enable self-service

• Understanding of industry-standard security best practices with a specific focus on data integrity and malware protection for workstations

• Produce high-quality technical documentation, runbooks, standards, and knowledge-base content

• Research and recommend innovative, automated approaches for system administration tasks that scale with the company's growth

• Use AI responsibly to improve support while maintaining human oversight

• Support our AV/VC platform (Zoom)

What We’re Looking For

• At least 5 years of related IT support or service desk experience

• Experience with macOS, Windows, iOS, A

📌 IT Support Technician II (Barcelona)
🏢 Scopely
📍 Barcelona