Annual Gross Salary Range: Min. 28,000€ - Max. 37,000€ (depending on experience).

Who Are We?

Volkswagen Group Services is a Volkswagen Group company oriented towards working for Group companies worldwide.

We provide services in the areas of production, logistics, data engineering (IT), engineering, consulting, quality, business services, human resources, communication, and administrative and financial services. We are focused on our clients’ activities and take responsibility for carrying them out on their behalf.

The Service

Volkswagen Group Services Iberia is building a new Level 2 IT Operations service for the digital products developed by TRATON R&D; — vehicle connectivity, FOTA/OTA campaign management, telematics, remote diagnostics and fleet APIs — across the four brands of the group and four time zones. This is a service being created from scratch: the first team members will not inherit a running operation, they will define it. Runbooks, the incident catalogue and the ways of working are part of what this role produces.





We are looking for a Level 2 IT Operations Engineers to take second-level diagnosis and resolution for the digital products developed by TRATON R&D;: vehicle connectivity, FOTA/OTA campaign management, telematics, remote diagnostics and fleet APIs.

The role sits between a Level 1 front line and Level 3 development. It takes what Level 1 cannot resolve, diagnoses it properly, and either fixes it within Level 2 scope or hands it to development as a documented, reproducible case — which is the part most organisations do badly and the part this service will be measured on.
During the ramp-up phase a large share of the work is building what does not yet exist: the systems entering the service have no runbooks, and writing them is part of the job rather than an afterthought.

Working Model

• Coverage window. 05:00 – 23:00 CET, Monday to Friday. The service does not currently operate outside this window; an extension to shift or 24/7 coverage

📌 ITOperations Engineer (Valencia)
🏢 Volkswagen
📍 Valencia