ABOUT DERBYSOFT:

Connecting different businesses together is what DerbySoft’s all about. We make the travel business easier by developing intelligent technology services delivering superior performance for our customers around the globe. We’re passionate about empowering companies to achieve their goals and transforming how companies interact with their customers.
DerbySoft has been recognized as a distinguished partner to the industry since 2002 offering strengths through exceptional technology and customer service with local operations globally.
We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours.

What will you do?
The Customer Support Analyst is responsible for processing customer support tickets in accordance with SLA standards to ensure timely monitoring, response, and resolution of customer issues. This role provides 24/7 customer support,



ensuring that the service is available to customers at any time. The position requires the collection and analysis of customer feedback, conducting proactive research through data analysis to continuously optimize service quality, and closely collaborating with team members to enhance customer satisfaction. As a position that directly reports to the Customer Success Manager within the Hospitality business customer support team, this role necessitates independent judgment to analyse and resolve customer issues with the core objective of maintaining customer relationships and ensuring effective fulfilment of customer needs. A qualified candidate must also be proficient in using relevant customer support tools, conduct preliminary checks and troubleshooting for customer issues, maintain accurate records, and support other daily operational tasks within the team.

• Ticket Processing: Monitor and

📌 Customer Support Analyst (Barcelona)
🏢 Derbysoft
📍 Barcelona