As a General Services Customer Facing Excellence Process Manager, you will provide services to the different countries for all the CFE (Customer Facing Excellence) related activities. This role ensures operational excellence and process integrity across CFE analytics activities as it will be responsible for delivering CFE services for the different markets following a globally consistent process. You will be a key player for the support of the different teams in the day-to-day activities.
This role is part of Human Pharma Services (HPS), which is our in-house organization providing services to efficiently and effectively communicate to patients and HCPs. Through our centralized global service model, we support our internal customers in engaging with their stakeholders and delivering high quality results via standardized and scalable services. As part of HP Services, the CFT (Customer Facing Teams) Hub will focus on services related to Customer FacingExcellence.
Tasks and responsibilities
- Act as key support from the CFE-Hub for the different countries.




- Ensure proper communication and coordination between the CFE-Hub and the countries.
- Lead best practices ensuring the highest efficiency and most standard ways of working as possible.
- Focus on innovation to effectively identify potential growth and improvement opportunities within processes and teams. Define and implement solutions to address identified opportunities.
- Ensure the proper implementation of new solutions and track their evolution and impact in the organization as well as the adaptation over time.
- Be aware and consider assigned country's landscape, processes, regulations and idiosyncrasies to provide tailored support to the different countries.
- Effectively manage multiple tasks and priorities, demonstrating excellent organizational and coordination skills.
- Manage the continuous improvement of the mature capability through regular enhancements. These improvements can be driven from customer nee

📌 Global Services Customer Facing Excellence Process Manager (San Cugat del Vallés)
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📍 San Cugat del Vallés