As an International Business Analyst specializing in Planning & Analysis, you will play a pivotal role in supporting the performance and operational excellence of our international contact centres. You will manage the analytics function by coordinating data collection, reporting, and in-depth analysis to drive informed decision-making and long-term strategic planning.

Key Responsibilities:
• Prepare and deliver timely, accurate, and reliable daily, weekly, and monthly reports providing actionable insights to stakeholders.

• Analyse data related to incentive targets, call volume trends, and performance metrics to inform short-term operations and long-term strategic initiatives.

• Compile, consolidate, and mine data from multiple contact centre sources and business units to provide a comprehensive view of performance.

• Collaborate with international contact centre analysts to ensure consistency and quality of analytics output.

• Support workforce planning activities through forecasting and analysis to optimize operational efficiency.





• Continuously identify opportunities to improve reporting processes and analytical models.

What We Offer:
• Permanent full-time contract (39 hours per week, Monday to Friday)

• Adaptable hybrid work model – up to 3 days remote per week

• 40k plus 10% STIP

• Private health insurance & Life Insurance

• Wellness programs and engaging team activities

• VIP District and rental car discounts

• Modern, multicultural work environment at Barcelona World Trade Centre

• Meal vouchers and free car rental after one year with the company

What We’re Looking For:
• +2 years previous relevant experience as a Business Analyst with reporting, forecasting, and operational analysis

• Fluent English communication skills (verbal and written)

• Strong analytical mindset with high attention to detail and accuracy

• Proficient in Excel with the ability to manipulate and analyse large data sets

• Experience with Tableau

• Excellent interpe

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