Duties and Responsibilities
As Experience Supervisor, I will assume full responsibility for the efficient operation in the following:
• Acts as a mentor for rest of Experiences hosts and manages by supervising, guiding and motivating them.
• Assists in planning and managing with the Director of Sustainability, the successful implementation of departmental and resort training plan.
• Monitors and conducts excursions and activities inside and outside of the resort in a safe and efficient manner that provides a high standard of service to the guest.
• Provides accurate information about available activities at the resort, gym usage, equipment usage rules and regulations.
• Ensures Experiences hosts gives exceptional service to go beyond the expectations of all guests.
• Reports any damage or excessive wear for proper replacement of recreation equipment to Director of Sustainability.
• Maintains knowledge of all emergency evacuation drills according to resort policies.
• Reports any health or safety hazards to the Director of Sustainability.
• Upkeep Six Senses guidelines and standards of service and operation. My performance benchmarks are maintained and exceeded.
• Strictly adhere to LQA standards and guest comments.
Qualifications
To execute the position of Experience Supervisor, I must have the required qualifications, technical skills and experience in a similar role in luxury hotels with proven results and includes the following:
High school diploma or equivalent and at least 2 years’ experience in a similar hotel operational role. Hospitality diploma/degree from a recognized hospitality school is preferred.
Technical skills include MS Office – Word, Excel, PowerPoint and Outlook.
Familiar with various hotel systems including POS, PMS and CRM platforms. I have knowledge of hotel/resort and policies regarding guest activities and excursions. I have knowledge on how to swim. I have knowledge and experiences of hospitality operations, including emergency evacuation
📌 Experience Supervisor (Cebreros)
🏢 Ihg
📍 Cebreros