COS - University of Arkansas for Medical Sciences - Medical Center Little Rock, AR

Por favor, asegúrese de leer completamente el resumen y los requisitos de esta posibilidad de empleo que se detallan a continuación.
Full time

R-102091

Job Description:
Sharecare is a digital healthcare company that delivers software and tech-enabled services to stakeholders across the healthcare ecosystem to help improve care quality, drive better outcomes, and lower costs. Through its data-driven AI insights, evidence-based resources, and comprehensive platform – including benefits navigation, care management, home care resources, health information management, and more – Sharecare helps people easily and efficiently manage their healthcare and improve their well-being. Across its three business channels, Sharecare enables health plan sponsors, health systems and physician practices, and leading pharmaceutical brands to drive personalized and value-based care at scale. To learn more, visit .

Job Summary:
The Customer Service Representative (CSR) answers inbound calls from members and providers,



inputs data, and provides a high level of customer service always extending courtesy and professionalism. The CSR handles inbound customer service inquiries and problems via the telephone and email while effectively recording communications accurately and consistently. Calls are predominantly “routine”, but may require deviation from standard screens, scripts and procedures. CSRs use a computerized system for tracking calls, information gathering, and/or troubleshooting and may assess needs, explain programs and suggest/promote alternative products or services.

This role is fully on-site at a medical facility in Little Rock, AR

Essential Job Functions:

-
- Identify, evaluate and prioritize callerneeds, questions and concerns.
- Formulate plans of resolution and respondappropriately and efficiently.
- Maintain and restore customer satisfaction and partner with other teams as needed.
- P

📌 On-Site Customer Service Representative (Brea de Aragón)
🏢 Sharecare
📍 Brea de Aragón