Hostaway is looking for a tech-savvy Technical Support Level 1 Specialist to join our team, supporting our growing European customer base, with a focus on French and English speaking marketsIn this role, you’ll develop deep knowledge of our B2B SaaS product portfolio and provide high-quality technical support to help customers get the most from our platform and grow their short-term rental bookingsYou’ll work primarily with customers in French and EnglishProvide customer support via phone, chat, and email, ensuring timely, clear, and helpful responses to customer inquiriesDiagnose and troubleshoot technical issues customers experience with our SaaS platform, including software functionality, configuration, and integrationsCollaborate closely with internal teams, including Product Development and QA, to upscale and resolve complex technical issuesDocument and track customer inquiries, issues,



and resolutions in our support systemProactively identify opportunities for process improvements and contribute to knowledge base articles and support documentationAssist with product demonstrations and customer training sessions when neededStay up to date with the latest product features, enhancements, and industry trends to effectively support customers and provide valuable feedback to internal teamsBenefitsCompany stock options provided to every roleCareer advancement opportunitiesDynamic international cultureStrong problem-solving skills and the ability to troubleshoot technical issues clearly and effectivelyC2-level French and English proficiency, including excellent written and spoken communication skills. xqbhyrx You’ll support customers in both languages via phone, chat, and email2+ years of experience in a technical support, customer support, or call centre role, within a SaaS or technology environmentEagerness to learn, a customer-first mindset, and a commitment to delivering high-quality supportWillingness to work shifts. The main shift for this role is 9 AM to 6 PM CET#J-18808-Ljbffr

📌 Technical Support Specialist (French Speaking) (Barcelona)
🏢 Hostaway
📍 Barcelona