Office based 4 days a week in Fortinet's Madrid officeNeed to be Spanish/English speaker - business levelKey Responsibilities:Develop a deep understanding about the customer business/technical needs to provide technical information, guidance and supportBecome a trusted advisor by proactively guide your customers with technical recommendations and best practicesRun advanced troubleshooting on the full range of Fortinet products, reproduce customer environments on lab equipment, recommend potential new solutionsTake initiatives and ownership of customer incidents to drive for timely resolutionsManage customer communications and expectations until the closure of each caseParticipate in customer conference calls or face to face customer meetingsProduce service reports to summarize service activity and performance for key stakeholdersReport Software/Hardware related issues to R&D department and assure follow-upSkills and Attributes Requirements:Good understanding of data networking protocols, specifically TCP/IP, routing and switchingHands-on experience on security products and technologies (e.G. Firewalls, IDS/IPS, DDos, VPN, Web application Firewall)Strong troubleshooting and problem solving skillsFace to face and remote customer management experiencePrevious experience in a technical support position with telco or large enterprise space.Strong interpersonal and communication skillsPrevious experience on Fortinet products is an advantageEducational and Experience Requirements:Minimum of 6 years of experience in a technical support/post-sales roleBachelor’s degree in Computer Science, Software Engineering or related field, or an equivalent experienceFortinet certification FCP, FCSS, FCX a distinct advantage or similar#LI-NC1

📌 Cloud Security Technical Account Manager (Madrid)
🏢 Adobe
📍 Madrid