One platform, a whole world of opportunityThe best jobs have always clustered in a handful of the world's wealthiest cities. But talent is everywhere. Oyster set out to close that gap - building a global employment platform that lets companies hire, pay, and care for brilliant people anywhere.We're proof that a high-performing culture doesn't need an office. Distributed across 60+ countries since 2020, we've built something the industry keeps noticing:Ranked #10 of 250 on TIME and Statista's 2026 list of America's Top WorkTech CompaniesNamed one of America's Greatest Startup Workplaces 2026 by NewsweekA G2 Spring 2026 Leader across Employer of Record, Global Employment, Multi-country Payroll, and HR ComplianceThe only B Corp-certified global employment platform ~ independently verified since 2023Two of those rankings measured our business impact from the outside. One measured how our own people feel about working here. They landed in the same place ~ because at Oyster, culture and performance aren't separate conversations. They're the same one.And we're just getting started. If you want to do the best work of your career alongside people who care as much as you do, we'd love for you to apply.Location: While this position is posted in a specific region, all of Oyster’s positions are fully remote, and you can work from home. Forever. To create the best experience for our new hire, this role requires that you be based within UTC -1 to UTC +3In this highly strategic and cross-functional role, you’ll own and evolve Oyster’s global network of external payroll partners and core compliance providers that underpins end-to-end payroll delivery across our markets. Operating with a primary focus (~80%) on core multi-country payroll delivery, vendor accuracy, calendar adherence, and operational controls, alongside secondary oversight (~20%) of specialized Compliance vendors, you’ll ensure our partners deliver scalable, high-quality, and fully compliant solutions that enable our customers to hire anyone, anywhere. You’ll combine commercial acumen, operational excellence, regulatory monitoring, and strong relationship management to drive vendor performance, execute risk assessments, resolve complex payroll escalations, and continuously strengthen our global partner ecosystem. From leading commercial negotiations, compliance tracking, and governance frameworks to identifying new partner opportunities and ensuring alignment with local legal and statutory payroll standards, you’ll play a critical role in shaping how Oyster delivers global employment solutions at scale.This role is ideal for someone who thrives in ambiguity, enjoys solving complex operational challenges, and can confidently influence stakeholders internally and externally. You are commercially minded, data-driven, solutions-oriented, and energized by building strong partnerships that create long-term business impact.Key ResponsibilitiesAct as the Subject Matter Expert and primary operational and commercial owner for Oyster's strategic multi-country payroll partners worldwide.Maintain deep operational mastery of end-to-end payroll delivery workflows, cut-off calendars, variance analysis, Gross-to-Net (GTN) calculations, statutory filings, and failure modes across key marketsPartner with internal Pay & Payroll operations teams to monitor partner SLA compliance, data payload delivery, and payroll cut-off adherenceProactively evaluate vendor capacity, operational readiness, and processing controls ahead of peak payroll cycles and expansion into new marketsDefine partner strategy, governance, scorecards, review cadences, escalation thresholds, and improvement plansHold partners accountable for payroll accuracy, timeliness, statutory compliance, compliance tracking, responsiveness, controls, and customer outcomesManage the full vendor relationship lifecycle, from partner selection and onboarding through transition, consolidation, or exit decisionsEvaluate partner capabilities, market coverage, operational maturity, security/compliance posture, and scalabilityBuild and maintain expertise in multi-country payroll delivery, regulatory dependencies, and contractual trade-offsVendor Performance & GovernanceEstablish baselines and monitor vendor performance through KPIs, SLAs, scorecards, and remediation plansLead recurring executive business reviews and performance discussions with partner leadership teamsTranslate payroll-partner performance data into recommendations for Operations, Product, Finance, Legal, Customer teams,



and leadershipMonitor operational performance and proactively identify service risks or quality concernsConduct structured vendor compliance audits, risk assessments, and operational reviews across the partner ecosystemDrive consistent governance standards, regulatory alignment, and operational excellence across vendorsLead ongoing regulatory monitoring, risk assessments, and compliance tracking to ensure there are no gaps in compliance across all payroll and compliance vendor operations and local legal standards across all operating regionsCommercial & Partnership ManagementBuild trusted, long-term relationships with external partner leadership teamsLead or materially shape commercial negotiations, contract renewals, pricing, remedies, and service changesStrengthen strategic partnerships to support business growth and customer outcomesLead complex, multi-market payroll escalations through root‑cause analysis, recovery, prevention, and executive communicationCollaborate cross-functionally and externally to resolve sensitive operational challengesSupport customer and internal stakeholder conversations requiring partner expertiseIdentify and source new partners to strengthen global coverage and capabilitiesVendor Ecosystem DevelopmentIdentify operational or geographic gaps within the vendor ecosystemEvaluate and onboard new partners to strengthen Oyster’s global coverageRecommend improvements to ecosystem strategy, scalability, and service qualityPartner cross‑functionally to evolve how Oyster leverages and manages external vendorsDrive initiatives that improve partner consistency, efficiency, and customer experienceStrategic Business PartnershipAdvise internal teams on vendor capabilities, strengths, and operational considerationsGuide partner selection decisions based on customer needs and business prioritiesShare insights from vendor trends, escalations, and operational performance dataPartner with Go-To-Market teams to support deal strategy and customer solutionsEnable scalable and commercially sound global employment solutionsProactively partner with internal teams including HRBPs, Employee Lifecycle Teams, and Payroll/Pay teams to align vendor capabilities with employee support and operational workflowsEscalation LeadershipMaintain secondary oversight (~20%) of specialized Health & Safety and Compliance vendor relationships, ensuring partner capabilities and SLAs support local statutory requirementsLead high-impact escalations across external partners and internal teams with limited directionCoordinate cross‑functional and cross‑partner responses to critical operational issuesProtect customer experience while balancing operational and commercial prioritiesIdentify root causes and recurring trends across escalationsDrive preventative improvements and operational maturity across the partner ecosystemLead in escalations on calls to get to root cause, find solutions, and manage end‑to‑end resolution.Continuous Improvement & High PerformanceContinuously audit and refine workflows and ways of working to reduce response times and elevate service quality.Build scalable processes, knowledge, automation, and AI‑enabled reporting while protecting payroll and personal data.Analyze recurring ticket trends and received queries to identify systemic issues, proactively building preventative resources for internal teams.Identify opportunities to improve workflows, documentation, and knowledge management, ensuring Pearls have accurate, accessible self‑service resources to reduce dependency and improve operational efficiency.ProjectsLead People Services and cross‑functional projects as we work towards our Mission to enable companies to hire anyone, anywhere!Core Requirements5+ years of direct experience managing multi-country Payroll Vendors and Compliance/Health & Safety partners in a global environmentStrong technical understanding of end-to-end payroll processing cycles, Gross-to-Net (GTN) calculations, statutory filings,



and payroll controlsSignificant experience owning strategic payroll and compliance vendor relationships in a global or multi-country environmentDeep understanding of payroll operations, compliance tracking, risk assessments, statutory controls, regulatory monitoring, and global legal standardsEvidence of improving vendor performance and regulatory alignment through KPIs, SLAs, vendor compliance audits, governance, remediation, and executive business reviewsCommercial negotiation and contract‑management capability, including pricing, service levels, remedies, renewals, and trade‑offsHighly strategic thinker with the ability to balance operational detail with long‑term business goalsStrong analytical and problem‑solving skills, with the ability to use data to drive decisions and improvementsCommercially minded and solutions‑oriented, with a pragmatic approach to operational challengesExceptional relationship‑building and influencing skills across internal and external stakeholdersStrong ownership mindset with the ability to operate autonomously in a fast‑paced environmentExperience managing complex escalations and driving resolution across multiple stakeholdersExcellent communication and presentation skills, both written and verbalCollaborative and cross‑functional by nature, with experience partnering across Operations, Legal, Support, Sales, and Customer‑facing teamsProcess‑oriented and continuously looking for ways to improve scalability and operational maturityComfortable working in ambiguity and helping shape evolving operational functions and frameworksDemonstrated track record of proactive business partnering with internal stakeholders such as HRBPs, Lifecycle Teams, and Pay teams[BONUS] Experience working with global vendors across multiple regions (APAC, EMEA, LATAM, AMER)[BONUS] Experience building or scaling vendor governance programs and operational frameworks[BONUS] Additional languages[BONUS] Have worked in a fast‑paced, scaling startup or general tech environment[BONUS] Experience implementing AI tools or automation workflows to improve workflows and vendor managementYou'll also needA reliable home internet connection (or be able to get one)Fluent English languageHow we work together at OysterOur values guide the work we do, the decisions we make, and the culture that makes Oyster what it is. We make it happen—progress is our default setting. We drive change, we build and give trust, and we move as one united team.Our mission is to create a more equal world of work: helping companies everywhere hire, pay, and care for talent anywhere. Everything we do ladders up to our mission. We embrace asynchronous, collaborative work and share how we operate in the Oyster Public HQ so other global teams can learn from us.How YOU workWith diverse locations, cultures, and needs, we created How YOU Work; a program supporting your whole human experience at Oyster:Work from anywhere: Oyster has no borders or HQ. As long as work is timely, your team is supported, and you're authorized to work where you live, you can work from anywhere.Paid time off: Enjoy 40 days off per year (including holidays and vacation), or more if required by your country.Mental health support: Access Plumm, our mental well‑being service.Wellbeing allowance: Each month, receive a wellbeing allowance in your ThanksBen wallet to spend on a wide range of options.Flexible parental leave: All new parents are eligible for at least three months’ paid leave, with job protection for up to 12 months or as required locally.WFH stipend: Receive a stipend for your laptop and home office equipment to get you set up quickly.The best jobs should be available to everyoneWe embrace diverse perspectives and intentionally build our product and company with an inclusive, global mindset. We encourage you to apply, even if you don’t meet every criterion, and are committed to a trust‑based, thriving environment.Oyster is committed to ensuring equal opportunity of employment for qualified persons with disabilities and actively fosters an inclusive work environment. If you require reasonable accommodations throughout the recruiting process, please email [email protected] with the subject line: Interview Accommodations.Our available positions are on our careers page. Our team will only contact you from an @oysterhr.Com email, and we will never ask for money as part of an interview process or job offer. If you receive a suspicious email about Oyster jobs or are directed to a site other than www.Oysterhr.Com/careers, please report it via our Compliance and Ethics Helpline.#J-18808-Ljbffr

📌 Senior Vendor Relationship Manager (Payroll And Compliance) (Valencia)
🏢 Adzuna
📍 Valencia