As a Global Services Customer Facing Excellence Platform Manager, you will provide services to the different countries for all the CFE (Customer Facing Experience) related activities. This role will be responsible for the day-to-day execution of data uploads and analysis, ensuring data quality, and collaborating with internal teams and Business Partners to deliver impactful analytical solutions. You will be a key player for the support of the different teams in the day-to-day activities ensuring operational excellence and data integrity across global commercial analytics activities.This role is part of Human Pharma Services (HPS), which is our in-house organization providing services to efficiently and effectively communicate to patients and HCPs. Through our centralized global service model, we support our internal customers in engaging with their stakeholders and delivering high quality results via standardized and scalable services. As part of HP Services, the CFT (Customer Facing Teams) Hub will focus on services related to Customer Facing Experience.Tasks and responsibilitiesExecute day-to-day data analysis and operational tasksEnsure data quality in all activities and processesLead analytical tasks and contribute to the completion of team objectivesManipulate and transform data using Excel and SQLPerform data loading and integration across various systems and platformsApply data quality assurance principles and practicesCollaborate with cross-functional teams and Business Partners to ensure proper execution of tasksManage multiple tasks and deadlines, demonstrating strong organizational and time management skillsRequirements

Bachelor's degree in Engineering, Informatics or a Data related field.



Master's degree preferreKnowledge and proven experience of 3-5 years in Salesforce based platforms including set-up, management and maintenance. Experience with Salesforce based systems is preferred, however other technologies / systems will be valued.3-5 years of proven experience and strong understanding in data operations, data management, or related analytical roles. Familiarity with commercial analytics, healthcare environment and sales operations is a plusAbility to identify improvement opportunities in data workflows and team processes, with a focus on innovation and continuous optimizationExcellent organizational and coordination skills to effectively manage multiple tasks, stakeholders and priorities a dynamic environmentCommunication and interpersonal skills, with the ability to collaborate across general teams and build effective working relationshipsAnalytical mindset, with the ability to lead workstreams and contribute to data-driven decision-makingProficiency in Excel and SQL for data manipulation and transformationFamiliarity with data quality assurance principlesDetail-oriented with a strong commitment to data accuracyAbility to collaborate effectively with cross-functional teams and stakeholdersStrong organizational and time management abilitiesFluency in English is required; additional languages are a plusProficiency level in office suite specially in Excel and PowerPoint.Proficiency level in Salesforce based tools. Experience with other CRM technologies will be valuedData visualization software (PowerBI, Tableau, …) is a plus#IamBoehringerIngelheim because…We are continuously working to design the best experience for you. Here are some examples of how we will take care of you:Flexible working conditionsLife and accident insuranceHealth insurance at a competitive priceInvestment in your learning and developmentGym membership discounts

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📌 Global Services Customer Facing Excellence Platform Manager (Madrid)
🏢 Jobs2Web
📍 Madrid