* At Gong, you will join a company built on innovative products, ambitious goals, and passionate people * We are shaping the future of revenue intelligence and we want people who are excited to build what comes next * You will work with a team that dreams big, moves fast, and cares deeply about the craft and about each other * Here, transparency and trust are core to how we operate, and every person has the opportunity to make a visible impact * If you want to grow, stretch, and do work that truly matters, Gong is the place to do the best work of your career * As a Renewal Manager at Gong, you’ll play a critical role in ensuring our SMB customers continue to see value and renew their partnership with Gong * You’ll drive the end-to-end contract renewal process, identify expansion opportunities, and collaborate cross-functionally to ensure a seamless customer experience * You will also contribute to improving efficiency and retention through our renewals playbook, operational workflows, and customer engagement strategies * Own the renewal process from initial outreach to contract execution, ensuring on-time renewals and reducing churn * Lead commercial negotiations by developing pricing proposals, overcoming objections, and ensuring win-win contract agreements * Drive customer engagement through live interactions, leveraging data insights to reinforce Gong’s value and alignment with customer goals * Identify upsell and expansion opportunities within existing accounts by uncovering needs for additional seats, products, or services * Manage renewal forecasting and pipeline in Salesforce, tracking renewal progress, risks, and deal velocity * Collaborate cross-functionally with Digital Customer Success, Sales, and Operations to accelerate renewals and improve processes * Develop and refine renewal processes by advocating for system improvements and automation to increase efficiency * Mitigate churn risk by identifying at-risk customers early and executing tailored renewal strategies * Manage contract execution workflows,



including quote creation, Salesforce opportunity management, order form generation, and tracking contracts to close * Within the first 60 days, you will: * Complete Gong onboarding and key certifications to build product, customer, and sales process knowledge * Listen to customer calls, master value-based talk tracks, and understand common objections * Learn pricing and negotiation best practices to optimize renewal outcomes * Develop proficiency in Gong deal workflows, Salesforce processes, and contract execution best practices * Build cross-functional relationships across Customer Success, Sales, Finance, and Legal * Within 3 months, you will: * Fully own renewal negotiations and execution for a subset of customers * Drive engagement strategies for your book of business, proactively identifying renewal risks and opportunities * Develop a Quarter +1 engagement plan to maintain proactive outreach and improve retention rates * Assess areas for process automation and operational efficiencies, making data-driven recommendations Benefits * Mental health support resources * Work from home stipend * Generous vacation days * Quarterly recharge company shutdowns * Parental leave * Employee equity * Commuter & parking benefits * Retirement savings * Training & development programs * Employee resource groups * Mentorship opportunities * Adaptable wellness fund Ability to work in a fast-paced, high-growth environment while maintaining a proactive, strategic approach

Exceptional communication and negotiation skills, able to handle objections and influence decision-makers

Experience working with Salesforce and Gong, particularly managing opportunities2+ years of experience in renewals, account management, customer success, or sales in a B2B SaaS environment

Highly organized with strong attention to detail, managing a high-volume book of business efficiently

Proven track record of managing and negotiating contracts with a strong renewal/expansion success rate

Strong business acumen, understanding customer needs and financial drivers to craft compelling renewal pitches #J-18808-Ljbffr

📌 Renewal Manager (Cataluña)
🏢 Gong
📍 Cataluña