Are you customer-oriented, practical, and comfortable solving technical issues? Do you enjoy taking ownership of customer cases and making sure things get resolved from start to finish? For an international and fast-growing company specialising in professional mobile heating, cooling and power solutions, we are looking for a Customer Care & Solutions Specialist to join the team The Role * Managing customer and dealer enquiries by phone, email and ticketing systems * Taking full ownership of cases and ensuring they are followed through to resolution * Identifying issues, defining next steps and coordinating the appropriate actions * Providing customers with clear and timely communication throughout the process * Handling orders, deliveries, invoices, order changes and webshop-related enquiries * Providing first-line technical support on product use, maintenance and basic troubleshooting * Assessing whether issues can be resolved remotely or require technical intervention * Coordinating with service partners and dealers when required * Supporting internal Sales and other teams with customer and order-related topics * Working with ERP and ticketing systems and maintaining accurate case documentation * Contributing to the continuous improvement of Customer Care processes and ways of working We are looking for someone who is hands-on, structured and solution-oriented, and who enjoys combining customer interaction with technical problem-solving.

You have: * Previous experience in Customer Service, Customer Care or a similar customer-facing role * A practical technical understanding, ideally within a mechanical, industrial or basic electrical environment * The ability to manage multiple topics simultaneously in a structured way * Strong communication and customer service skills * A reliable and proactive approach, with a strong sense of ownership * Experience with an ERP or ticketing system is a plus * Spanish, Italian and English are required * Polish would be an advantage. * Additional languages such as Dutch and/or Turkish are also highly valued.

You will join an international and growing company in an entrepreneurial, low-hierarchy environment where ideas can quickly turn into action.

This is an opportunity to take a central role in developing a unified Customer Care function across Central Europe, with real responsibility and visible impact. #J-18808-Ljbffr

📌 Customer Care & Solutions Specialist (España)
🏢 Approach People Recruitment
📍 España