Henkel operates in chemical manufacturing and manufacturing, with this role focused on customer experience, supply chain, CRM, and process harmonization projects.Own end-to-end project management, including design, planning, delivery, cost, and outcome evaluation; Apply a customer-centricmindset in stakeholder interactions; Align with Global SC, Regional SC, GBS+, dX, Functions, and Business Units; Collect and analyze customer feedback and market insights through Voice of Customer; Oversee CRM system implementation and identify improvement opportunities; Contribute recommendations that impact CSX strategy; Lead business and IT projects that improve customer experience and process harmonization; Support customer serviceinitiatives that drive retention and new business; Communicate local actionplans and link them to general CSX strategy; Identify, evaluate, and implement customer experience improvement projects; Design and roll out tools, processes, and initiatives aligned to Global CSX; Lead cross-functional and country implementation teams; Collaborate with CSX, CoE, GBS+, and Supply Chain teams; Drive continuous improvement through innovation and structured project plans; Manage performance usingKPIs and reporting tools; Set objectives, monitor progress, and take corrective actions; Plan activities to ensure efficiency, continuity, and customer satisfaction; Ensure compliance with Henkel standards, SHE,



and sustainability requirements.Bachelor’s or Master’s degree in Business Administration, International Management, Supply Chain Management, or a related field; 3–5 Years of experience in Project Management, PMO, Management Consulting, or cross-functional Supply Chain projects; Basic understanding of end-to-end Supply Chain processes, including Customer Service, Logistics, Planning, Sales, and Order Management; Strong stakeholder management and communication skills; Ability to collaborate across multiple international markets; Advanced PowerPoint and Excel skills, including executive presentations, data analysis, and formulas; Basic knowledge of PowerBI; Hands-on experience using AI tools, such as prompt writing, to improve productivity; Proactive, open-minded, and collaborative approach with structured project execution and governance; Nice to have: German, French, or Spanish, experience in customer-facing environments, Customer Experience, retail, or B2B business.Flexible hours and a hybrid work model; Work from anywhere policy for up to 30 days per year; Diverse national and international growth opportunities; Health and preventive care programs; Gender-neutral parental leave for a minimum of 8 weeks; Employee Share Plan withvoluntary investment and Henkel matching shares; Meal allowance for each worked day; Health insurance paid bythe employer with a tax exemption; #J-18808-Ljbffr

📌 Менеджер Проекта (Madrid)
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📍 Madrid