Comprehensive medical, insurance, and social security coverageWorld-class workspacesEngaging activities and recognition programsStrong learning and development plans for your career growthPositive work culture that enables your futureEasy-to-access location with direct public transport linksFlexible working arrangementsCoaching and mentoring from experts in your fieldJoin a global company, winner of hundreds of industry awardsTop reasons to work with TDCXAttractive remuneration and great perksComprehensive medical, insurance, and social security coverageWorld-class workspacesEngaging activities and recognition programsStrong learning and development plans for your career growthPositive work culture that enables your futureEasy-to-access location with direct public transport linksFlexible working arrangementsCoaching and mentoring from experts in your fieldJoin a global company, winner of hundreds of industry awardsWhat is your mission?-Your mission will be to provide exceptional customer care and support to care organizations to ensure tens of thousands of people experience the freedom and peace of mind they deserve.-Handle customer support phone calls from care organizations using the medicine dispensing robots and the connecting administrative system (Telecare system). Callers are workers in these care organizations, typically nurses, other caregivers, and system administrators.-Provide high-quality assistance to customers with their various questions related to (for instance) using and refilling robots, handling alarms, and operating the Telecare system.-Remote corrections and other alarms in the background system.



These remote corrections are generated and handled 24/7 to ensure smooth uninterrupted service for our customers and end users.-Escalating possible issues to tier 2 when unable to resolve the issue.-Prioritize and coordinate tasks and assignments.-Documenting each call with relevant and necessary information.Who are we looking for?Candidate must possess at least an Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in any field, or relevant experience.Passion to create excellent customer experience.Attention to detail and technical orientation (to solve remote corrections).Good communication skills, and ability to explain technical details in layman's terms.Strong empathy as you will be handling issues in a healthcare environment.Possess a high level of problem resolution ability to identify the cause of the issues and provide a holistic solution, at the first contact.Previous customer service experience is an advantage.Excellent verbal and written communication skills in English and the language of supporting market.Valid EU passport/Working VisaAbout TDCXSingapore-headquartered TDCX is a leading integral business process outsourcing (BPO) company that provides customer experience (CX) solutions, sales and digital marketing services, and content moderation for clients across various industries. These include digital advertising and social media, e-commerce, fintech, gaming, healthtech, media, technology and, travel and hospitality.With a focus on helping companies enable the future, TDCX's smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 37 locations worldwide, TDCX provides its clients with comprehensive coverage in Asia, Europe and the United States. For more information, please visit www.Tdcx.Com.#J-18808-Ljbffr

📌 Customer Service Specialist With Norwegian (Madrid)
🏢 Tdcx
📍 Madrid