We're looking for an experienced Strategic Customer Success Manager to own the success, performance, and growth of our client accounts while leading recruiter delivery across multiple hiring projects.This role sits at the intersection of client management, delivery operations, and team leadership.You’ll work closely with clients, recruiters, sales, and leadership to ensure hiring projects move forward efficiently, expectations are managed, and outcomes are delivered.This is not a traditional customer support role. We’re looking for someone who can challenge stakeholders, drive accountability, and make tough decisions when needed.What you’ll be responsible forOwn strategic client relationships and hiring project successLead onboarding, delivery planning, and stakeholder managementManage recruiter performance, accountability, and project executionMonitor hiring pipelines, identify risks, and drive corrective actionsHandle escalations and challenging conversations with confidenceSupport client retention, expansion, and revenue growthImplement AI-driven workflows, reporting, and operational improvementsBuild scalable processes that improve delivery quality and client outcomesWhat we’re looking for7+ years of experience in Talent Acquisition, Recruitment Operations, RPO, Customer Success, Account Management,



or Delivery ManagementExperience managing large-scale hiring projects across multiple stakeholdersProven experience leading recruiter teams or talent acquisition teamsStrong stakeholder management skills with the ability to influence senior decision-makersComfortable handling challenging conversations and performance issuesHighly organised with strong project management capabilitiesData-driven mindset with experience using reporting and analytics to make decisionsExperience working in fast-paced, high-growth environmentsStrong communication skills in EnglishBonus pointsExperience within recruitment marketplaces, staffing, RPO, or talent platformsExperience working with distributed or freelance recruiter networksExposure to AI tools, automation platforms, and modern recruiting technologyAdditional European languagesWhat we offerA high-impact role with real ownership and influence in a fast-growing HR Tech companyDirect collaboration with founders and senior leadershipThe opportunity to shape how Workfully scales its client success, delivery, and recruiter operations globallyAn international environment working with clients and recruiters across multiple marketsAccess to cutting-edge AI tools and automation workflowsHybrid working model based in BarcelonaCompetitive salary and career growth opportunitiesAbout the RoleWe're looking for an experienced Strategic Customer Success Manager to own the success, performance,



and growth of our client accounts while leading recruiter delivery across multiple hiring projects.This role sits at the intersection of client management, delivery operations, and team leadership.You’ll work closely with clients, recruiters, sales, and leadership to ensure hiring projects move forward efficiently, expectations are managed, and outcomes are delivered.This is not a traditional customer support role. We’re looking for someone who can challenge stakeholders, drive accountability, and make tough decisions when needed.What you’ll be responsible forOwn strategic client relationships and hiring project successLead onboarding, delivery planning, and stakeholder managementManage recruiter performance, accountability, and project executionMonitor hiring pipelines, identify risks, and drive corrective actionsHandle escalations and challenging conversations with confidenceSupport client retention, expansion, and revenue growthImplement AI-driven workflows, reporting, and operational improvementsBuild scalable processes that improve delivery quality and client outcomesWhat we’re looking for7+ years of experience in Talent Acquisition, Recruitment Operations, RPO, Customer Success, Account Management, or Delivery ManagementExperience managing large-scale hiring projects across multiple stakeholdersProven experience leading recruiter teams or talent acquisition teamsStrong stakeholder management skills with the ability to influence senior decision-makersComfortable handling challenging conversations and performance issuesError#J-18808-Ljbffr

📌 Strategic Customer Success Manager - Talent Solutions (Madrid)
🏢 Product Pulse
📍 Madrid