About FonioWe build AI voice agents for small and medium‑sized businesses so they never miss a call and can focus on the work they actually love. Our AI handles every call automatically. But voice is just the beginning. Our vision: to build the world's first fully automated CRM. 7,500+ customers. > €5M ARR. ~30% monthly growth. Target until EOY: €30M. We live ownership. You're responsible for your projects and tasks end‑to‑end. No politics, few meetings, direct feedback. At fonio you’ll build alongside the smartest and most ambitious people around. Join us now to be part of one of Europe's most exciting growth stories!Your RoleAs Customer Success Manager for the Italian market, you are the primary point of contact for your customer cohort (of SMBs) once they've signed. You own their success, satisfaction, and retention end to end. You actively build relationships, identify value drivers, and ensure every customer gets the most out of fonio. You'll spend most of your time in calls and meetings with customers.What To ExpectOwn a portfolio of Italian SMB customers across their full lifecycleBuild relationships, surface value, and find new use cases for AI agents to keep customers engagedRun check‑ins and proactive calls based on usage signals (low engagement, expansion opportunities,



setup friction)Work with a ready‑made pipeline and clear playbooks, with room to test your own initiativesMaximize the value generated from each customer in your portfolioSupport customers in setting up their AI assistant; coordinate with developers for complex setupsSpot churn risks early and act on themManage your activity autonomously in HubSpotWho We're Looking For2–5 years in Customer Success, Account Management, or a client‑facing SaaS/B2B roleNative or C2 Italian, strong EnglishStructured, autonomous, results‑drivenYou build trust easily with customers, by phone or videoYou take initiative, test, iterate, and don't wait to be told what to doComfortable with CRM (ideally HubSpot) and data‑driven workflowsAffinity for tech/AI is a plusWilling to relocate to Vienna for 1–2 months initiallyWhat We Offer€60,000–80,000 OTEEquity: you help build it, you should own a piece of itEquipment of your choiceA product that sells itself and that customers love (4.5 stars on Trustpilot, Google, and OMR)Regular team offsitesOffice in Vienna or Barcelona, onsite, in an ambitious team that wants to do the most exciting work of their careers#J-18808-Ljbffr

📌 Technical Customer Success Manager – Italian Market (Barcelona)
🏢 fonio.ai
📍 Barcelona