You will ensure the correct coordination, monitoring, and resolution of technical service incidents and the planning and execution of installations, acting as a link between customers, technicians, external companies, production facility, and internal departments. You will also make sure there is compliance with deadlines, service quality, and customer satisfaction.What would be your main tasks?Full coordination, control, monitoring of Technical Assistance Service and analysis of all open incidents in the system (SAP); active follow-up of incident resolutions through communication with internal technicians, external/subcontracted companies, factory and warehousePrioritization and rescheduling of technicians’ and external companies’ work based on urgency, customer impact, or contractual commitmentsRequesting spare parts from the factory, monitoring orders, and claiming in case of delays or incidentsProactive communication with customers regarding the status of their incidents when requiredCoordination of installations and deliveries, coordination with the factory on delivery schedules: confirmation of factory dispatch dates; confirmation of expected delivery dates to the end customerCommunication with the end customer to validate feasibility of the proposed schedule and agree on changes when necessaryVerification of access and unloading conditions at customer facilities (truck access, time restrictions, need for special equipment such as cranes or platforms)



and ensuring appropriate transport type and logistics resources in each caseDaily use of SAP for incidents, orders, delivery, and follow-up managementAccurate recording and regular updating of information in systemsSupport continuous improvement of after-sales and installation processesWhat do we expect?English (B2 - C1): mandatory for daily communication with the factoryNative or bilingual SpanishHigher vocational training or university degree related to: technical/industrial engineering, logistics or operationsPrevious experience (minimum 2-3 years) in: t echnical service coordination, industrial after-sales, installation management or technical logistics, preferably in medical equipment, capital goods or technological sectorExperience in regular interaction with factories or international headquarters, especially regarding spare parts management, logistics and delivery coordinationAdvanced user of Microsoft Office; expericence with SAP ismandatoryCustomer orientation, proactivity and initiativeStress resistance and ability to manage urgent incidentsAbility to work autonomously and collaboratively within a teamAttention to detail and administrative rigidityPrevious experience in a multinational environment is advantageousExperience with hospital clients or public institutions is advantageousWhat We OfferResponsible work in the sector of medical devices for a leading international technological companyProfessional education and developmentLocation: Madrid, SpainStart of the work: autumn 2026#J-18808-Ljbffr

📌 Technical Service & Installations Coordinator (Madrid)
🏢 LINET
📍 Madrid