Job DescriptionCiklumis looking for aCustomer Support Specialistto join our team full-time in Spain.We are a custom product engineering company that supports both multinational organizations and scaling startups to solve their most complex business challenges. With a global team of over 4,000 highly skilled developers, consultants, analysts and product owners, we engineer technology that redefines industries and shapes the way people live.About The RoleAs a Customer Support Specialist, become a part of a cross-functional development team engineering experiences of tomorrow. This is a project for a general company operating in the product data and digital commerce space, supporting customers with product information management and data synchronization across retail ecosystems.The role is focused on the Data Capturing scope covering customer orders, data maintenance, customer communication, ticketing and related administrative and commercial processes within the client's data platform.ResponsibilitiesHandling orders for a defined customer portfolio within the GDSN data pool/retailer portal of atrifyDocumentation and archiving of customer orders in the ticketing systemManaging individual customer communicationEnsuring correct billing of services provided according to defined pricingMaintaining customer master data in the CRM systemContributing to defined projects and continuously building knowledge regarding GDSN data maintenance requirementsTaking on general administrative and commercial tasksRequirementsCompleted commercial apprenticeship, degree, or career changer with commercial backgroundAbility to quickly and independently familiarize yourself with complex topicsUnderstanding of and interest in technical processesIdeally,



prior experience in customer service or customer-oriented workAdvanced written and spoken knowledge of German and advanced knowledge of EnglishWhat's in it for you?Care: your mental and physical health is our priority. We ensure comprehensive company-paid medical insurance and 4 additional undocumented sick leave daysTailored education path: boost your skills and knowledge with our regular internal events (meetups, conferences, workshops), Udemy license, language courses and company-paid certificationsGrowth environment: share your experience and level up your expertise with a community of skilled professionals, locally and globallyFlexibility: Own your schedule -- you are the one to decide when to start your working day. Just don't miss your regular team stand-up. We are there to support your work-life balance and provide 23 vacation days & short FridaysOpportunities: we value our specialists and always find the best options for them. Our Internal Mobility Program helps change a project if needed to help you grow, excel professionally and fulfill your potentialGlobal impact: work on large-scale projects that redefine industries with international and fast-growing clientsWelcoming environment: feel empowered with a friendly team, open-door policy, informal atmosphere within the company and regular team-building eventsAbout UsAt Ciklum, we are always exploring innovations, empowering each other to achieve more, and engineering solutions that matter. With us, you'll work with cutting-edge technologies, contribute to impactful projects, and be part of a One Team culture that values collaboration and progress.Based in Málaga, our team thrives in one of Andalusia's leading tech hubs. Enjoy a hybrid work setup, the sunny Mediterranean vibe, and endless opportunities to grow your skills on global-scale projects.Explore, empower, engineer with Ciklum!#J-18808-Ljbffr

📌 Customer Support Specialist (Madrid)
🏢 remoteo
📍 Madrid